COURTEOUS, THOROUGH, AND BEYOND EXPECTATION Heading across the nation pulling a heavy trailer in a caravan to enable a move to the state of Tennessee, we encountered a strange loss of power in my Toyota SR5 4Runner with 212,000 miles about 30 miles outside Amarillo.No lights came on, no parts on the road, it would still run so after several times doing this behavior, we decided the best and safest course of action was to return toward Amarillo as long as it would move and then use AAA for the rest and if necessary another overnight stay in Amarillo. I had called ahead and alerted them to our intended arrival. We made it and they put an agent and mechanic on it immediately. We test drove it with and without trailer. Experiencing the problem himself, the mechanic went to work testing and pursuing several avenues of approach. Finally, the agent found us in their comfortable and well-provisioned waiting area and considerate concierge....They had updated us several times as to progress ... So recognize the anxiety of wondering if the car was going to bankrupt us etc...etc...After all, I am an economic refugee, having just retired, I was leaving Calif, my state of birth for a more reasonable cost of living...I was unprepared for the result...after all everyone knows going to the dealer is the most expensive option...NOT THIS TIME! STREET TOYOTA CHECKED OUT MY CAR THOROUGHLY BUT DID NOT COME UP WITH A REASON FOR ITS ODD BEHAVIOR. THEY RETURNED IT TO ME WITH THE TRAILER ATTACHED AND RUNNING....WITH A BIG SMILE AND HANDSHAKE SAID GO ON YOUR WAY. THEY DID NOT CHARGE ME A THING/FEE AT ALL! I offered to pay something since the mechanic had used 1/2 his day on us...WOW! SERVICE with a Smile beyond any reasonable expectation. We were at their mercy...THEY ARE TRUSTWORTHY, A GREAT GROUP OF FRIENDLY PEOPLE, and A CREDIT TO TOYOTA! Thank You! Craig W. Seamas, and Laurie Herlich now in Tennessee.

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